Refund policy

Every Wonder Human piece is made to order in the size, color, and design you choose. Nothing is printed until you order it, which means we only make what someone actually wants, rather than producing extra clothing that may never find a home.

Because we don’t hold inventory, we aren’t able to accept returns or exchanges for a change of mind, unused items, or sizing. We know buying clothes online is hard, so please use the size guide on the product page before you order. Garment measurements can vary slightly from piece to piece, and if you’re unsure between two sizes, email us first — we’re always happy to help.

What we can’t take back

  • A change of mind, or a piece that didn’t look the way you hoped
  • The wrong size, where the size delivered matches the size ordered
  • Items that have been worn, washed, altered, or damaged after delivery
  • Orders placed with an incorrect address, once the piece has shipped

If something is wrong

If your order arrives damaged, defective, misprinted, or isn’t what you ordered, that’s on us and we’ll put it right. Contact us within 7 days of delivery and include:

  • Your order number
  • A short description of the issue
  • Clear photos of the piece, and of the packaging if it was damaged in transit

Once we’ve reviewed it, we’ll arrange a replacement or a refund. Please hold on to the piece until you hear from us — in most cases we won’t need you to send anything back.

And if you’re unhappy for a reason that doesn’t fit any of the above, please reach out anyway. We can’t promise the same outcome in every situation, but we can promise that a real person will read your message and genuinely try to help.

Cancellations

If you need to change or cancel an order, message us as soon as you can. Once making has started we may not be able to stop it, and if we can’t cancel in time the order will ship under this policy.

Refunds

Approved refunds go back to your original payment method. Once we’ve issued the refund, it usually takes 5–10 business days to appear, depending on your bank or card issuer.

Shipping and delivery

Making times, delivery estimates, and shipping costs are set out in our Shipping policy.

Thank you for supporting a small business while we’re still at the beginning. It genuinely means more to us than you know.

Questions? Email us at support@wonderhumanclub.com